Exact On-Demand Training is designed to help you learn and master specific tasks at your own pace, on your own schedule, from your own workspace. These lessons include interactivity whereas you will be asked to use your mouse to click to advance the screen. So participation is required.
Implementation Plan Help
Let us help you with your implementation plan.Click here to download a JobBOSS Implementation Plan spreadsheet to help guide you through each implementation phase.
Troubleshooting Sound Problems in On Demand Lessons
The JobBOSS lessons are Flash files delivered through your web browser.
The voice-over is saved in .mp3 format. If you can see the video but cannot hear the voice-over, follow the steps below.
First – Verify that you have a sound card installed on the computer you will be viewing lessons on.
If the computer has no sound capabilities, view the lessons at a different computer.
Second – Verify that sound volume is not set to zero (0), and that no sound options are set to ‘Mute’.
- Go to Control Panel – Sounds and Audio Devices to check settings.
- Also, verify any volume controls on speakers or headphones connected to the computer are set properly.
Third – Verify you are not attempting to view the lesson through a Terminal Server or Remote Desktop session. (Sound data would be sent to the server’s sound card, not the terminal/remote machine.)
To hear the lesson you must launch Internet Explorer and access the Customer Portal from your own Desktop.
Fourth – Check Internet & Multimedia settings. Can you listen to .mp3 (music) files? If you view a news clip (from www.cnn.com for example) do you hear sound?
- Verify you have Internet Explorer version 6.0 or above
- Verify you have the most recent Windows Media updates from Microsoft
- Verify Internet Explorer settings
- Go to Tools – Internet Options
- Select the Advanced Tab and scroll down to Multimedia
- Verify “Play sounds in web pages” is checked.
- Macromedia, the software company that writes Flash, recommends updating Flash Player if you have video but no sound. Go to http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash to download the most recent version of the Flash player.
Adobe Flash is not supported on 64-bit Web Browsers (http://kb2.adobe.com/cps/000/6b3af6c9.html#ionComHeading). This impacts the ability to view online videos from machines such as Windows 7 when using the 64-bit browser.